If you are experiencing game crashes on your Android device, performing the following steps may help you resolve it.
1. Force stop the app
You can force stop an app through your phone’s Settings app. To do this, go to Settings > Apps and select the game. Tap on the app's name and then tap on "Force stop."
Please note that settings can vary by phone.
2. Clear the app's cache & data
You can clear an app’s cache and data through your phone’s Settings app. Go to Settings > Apps and select the game. Tap on the 'Clear data' and 'Clear cache.'
Please note that settings can vary by phone.
3. Restart your phone
Restarting the device will kill and then restart the processes that are run by the system as well as other apps while also clearing memory.
4. Check for Android updates
1. Force stop the app
You can force stop an app through your phone’s Settings app. To do this, go to Settings > Apps and select the game. Tap on the app's name and then tap on "Force stop."
Please note that settings can vary by phone.
2. Clear the app's cache & data
You can clear an app’s cache and data through your phone’s Settings app. Go to Settings > Apps and select the game. Tap on the 'Clear data' and 'Clear cache.'
Please note that settings can vary by phone.
3. Restart your phone
Restarting the device will kill and then restart the processes that are run by the system as well as other apps while also clearing memory.
4. Check for Android updates
- Open your phone's Settings app.
- Near the bottom, tap System and then Advanced and then System update.
- Depending on your phone, you might need to tap About phone or About tablet and then Software update.
- You'll find your update status. Follow any steps on the screen.
5. Uninstall the app
Caution: Any data saved in this app will be erased.
Try uninstalling the app and then reinstalling it again from the Play Store and check if the problem has been resolved or not.
Note: Doing this will result in progress loss. If you previously signed-in to the game with Facebook, Google, or Apple, you will be able to recover your account/progress when you reinstall. Please make sure you remember the sign-in method you used to create your account.
If you're still experiencing issues after performing these steps, then please send us a support ticket by visiting the "Contact us" section of our FAQ's.
Caution: Any data saved in this app will be erased.
Try uninstalling the app and then reinstalling it again from the Play Store and check if the problem has been resolved or not.
Note: Doing this will result in progress loss. If you previously signed-in to the game with Facebook, Google, or Apple, you will be able to recover your account/progress when you reinstall. Please make sure you remember the sign-in method you used to create your account.
If you're still experiencing issues after performing these steps, then please send us a support ticket by visiting the "Contact us" section of our FAQ's.