If you are experiencing game crashes on your iOS device, performing the following steps may help you resolve it.

1. Force close the game and any apps running in the background.

2. Restart your device.

3. Restart your Wi-Fi.
  • Head to Settings > General > Reset.
  • Tap Reset Network Settings.
  • Scroll down to see the Wi-Fi and Mobile Data sections.
4. Update your device software.
  • From the Home menu, tap "Settings".
  • Select "General", then tap "Software Update".
  • Your device will check for and display available updates.
5. Check for available free space on your device.
  • From the Home menu, tap "Settings".
  • Tap "General" in the left column.
  • Select "About".
  • Check "Available" to see how much free space is left.
To ensure the best performance, your device should have at least 1GB of available free space.

6. Check date and time.
Make sure that the time and date match your actual time zone.

7. If your issue continue to persist, please uninstall the game from your device and reinstall it.

Note: Doing this will result in progress loss. If you previously signed-in to the game with Facebook, Google, or Apple, you will be able to recover your account/progress when you reinstall. Please make sure you remember the sign-in method you used to create your account.

If you're still experiencing issues after performing these steps, then please send us a support ticket by visiting the "Contact us" section of our FAQ's.